Listen Up Retailers. We want to spend our money, we have gifts to buy. We have the cash and and we want to give it to you. But after my experience on Sunday it seems to me you don't want my business or my money.
I went to Chapters http://www.chapters.indigo.ca/home/ on Sunday to purchase a Lego Advent Calender I saw in the Chapters flyer. The store was busy with customers, and there was was lots of
things to look at. Things like $7.00 cookies, $6.00 jelly beans etc. But I couldn't find the Lego Advent Calender. I asked a sales associate and was told it was in the toy department. I asked her to show me because I had already looked and could not find it. She said "if I didn't see it then they didn't have it". I was a little shocked by this and then said I saw it advertised in the flyer and when would they get it in. She told me that, "that flyer is from corporate" . I asked what that meant and she said "it meant they didn't have it and she didn't know when they would get it". She then turned and walked away.So you see Chapters I wanted to spend my money, I was ready to spend my money, but it seems to me you don't want my money nor my business.
That is so frustrating! I cannot abide wasting my time. I work with the public so I really can see both sides. I try to be understanding when sales staff seem non helpful, however, Carolin, your experience with Chapters really makes one not want to shop in person. It's almost easier to buy online. Can you order your Advent calender online and pick it up at the Chapters closest to you?
ReplyDeleteI went to Chapters online but could not find the item and in the flyer they had a 25% off coupon that was only good in the store so even if it was online I couldn't use the coupon.
ReplyDeleteI added myself to follow your blog. You are more than welcome to visit mine and become a follower if you want to.
ReplyDeleteGod Bless You :-)
~Ron
Hello Carolin
ReplyDeleteMy name is Sean Bonnell, I'm a Regional Manager for Chapters and oversee the Brampton location. I've heard about your experience and wanted to follow up directly with you. While our Brampton location was sold out of the item you wanted I was able to locate one at another location. Its currently in transit to the Brampton store for you. You can contact me at sbonnell@indigo.ca at your earliest convenience and perhaps we can follow up directly and I can let you know when your item arrives. Thank you for your time, Sean.
Hi Old Geezer!
ReplyDeleteThanks for following our blog. I hope you find it enjoyable and please feel free to comment any time!
Mr. Bonnell, I am very impressed with the way that you handled the this situation.
ReplyDelete